In today’s world, many organizations still rely on manual processes to manage field operations. With a major shift in the way business operates due to the ongoing global pandemic; efficient, reliable, and timely service has become essential to deliver service as expected by customers, particularly for the businesses involved in the installation, service or repair of machines or equipment. Field service management has become a top priority for organizations globally. Efficient field service management solution is critical, as it helps businesses to efficiently manage all the resources involved in the field service management activities.
Microsoft Dynamics 365 Field Service
The ongoing pandemic forced organizations to get their job done with minimal in-person contact and more social distancing measures. Microsoft Dynamics 365 Field Service – enriched with best of breed technology such as mixed reality, machine learning and AI (Artificial Intelligence) – enable organizations to timely deliver services to customers and reduce the frequency of onsite visits. The solution has brought significant changes in the way business offers service delivery to customers. Now, many organizations started investing in Dynamics 365 Field Service and Dynamics 365 Remote Assist that can help deliver outstanding service to customers – be it online or off-site. This helps to ensure the health and safety of both the field service agents and customers while maintaining business relationships in the challenging times.
Transform the way you provide service with Connected Field Service solution
Your business can leverage a virtual productivity platform called Connected Field Service. This platform brings a wealth of advantages and allows field service people to fix any issues remotely and even proactively. This eliminates the need for any onsite visits and ensures employee and customer safety.
Connected Field Service is a proven solution that dramatically improves productivity and maximizes revenue growth. Connected Field Service with Dynamics 365 Field Service and Dynamics 365 Remote Assist changed the field service management in a drastic manner. Now technicians can resolve problems in minutes in their real-world environment with the help from remote experts.
Connected Field Service solution harness data from IoT (Internet of Things) devices that are connected to your equipment into Dynamics 365 Field Service application. This helps your business proactively identify, troubleshoot, and resolve issues before the customers catch the issues – this eliminates costly downtime and time-consuming service calls. You can also take advantage of predictive analysis to improve productivity, and data to schedule device service.
Connected Field Service accelerates response times, helping exceed your customer’s expectations and improve satisfaction and loyalty. Your business can remove the dilemma of service delivery by integrating more technologies to your networks and achieve greater efficiencies.
Transform Field Service Management with Connected Field Service
In an environment where onsite service is needed, such as complex repair works on machinery, AI will be of greater help – advanced AI capabilities in Dynamics 365 Field Service will optimize resource scheduling and send the technician with right skills to the customer site. If technicians encounter any problems during the repair, they can use Dynamics 365 Remote Assist (mixed reality technology) to connect with remote experts to share their views and use 3D explanations to help guide them along.
The adoption of Connected Field Service management solution will help you create the right conditions to facilitate field agents to complete their service requests remotely and efficiently. In these challenging times, it is important to adopt innovation to build resilience, and ensure long term relationships with customers. Connected Field Service with Dynamics 365 Field Service and technologies like Dynamics 365 Remote Assist, and HoloLens 2 can ensure excellent service delivery. Together, they can enhance business continuity, maximize revenue, and ensure customer satisfaction.
Your business can redefine field service management by relying on Dynamics 365 Consultants who can customize and implement Dynamics 365 Field Service and Dynamics 365 Remote Assist on your terms and needs. If your business is operative in the Middle East or MENA region, you can avail the expertise of leading Microsoft Dynamics 365 Partners UAE, Saudi Arabia, Qatar, Oman, Bahrain, Jordan, Pakistan, and India.
Achieve Greater Efficiencies
Business needs state of the art technology to emerge successful and stand out from your competitors. With relevant capabilities, Microsoft Dynamics 365 Field Service and Dynamics 365 Remote Assist empowers first line workers to solve issues in real time. You can partner with Dynamics 365 experts who would have in-depth expertise in Dynamics 365 implementation across various industries. Their professionals deploy solutions that help your business move forward and stay competitive in the changing business scenarios. Redefine your field management service with IAX DYNAMICS or LITS SERVICES, the Microsoft technology experts in UAE, Saudi Arabia, Qatar, Oman, Bahrain, Jordan, Pakistan, and India.